Refund Policy

At Hesperaho LLC, we are committed to providing high-quality digital marketing services and ensuring client satisfaction. Because our services involve time, expertise, and customized work, our refund policy differs from that of physical products.

Service Cancellation

Clients may cancel a service before any work has begun by contacting us at contact@hesperahollc.com.

If the project has already started, cancellation requests will be reviewed based on the amount of work completed.

Refund Eligibility

Refunds may be granted under the following circumstances:

• The service has not yet started.
• We are unable to deliver the agreed-upon service.
• A duplicate payment was made by mistake.

Refunds will generally not be issued for:

• Completed services or delivered work.
• Services that are already in progress.
• Delays caused by the client, including failure to provide required information, content, or approvals.
• Changes in business objectives after the project has started.

Partial Refunds

For projects that are partially completed, a partial refund may be issued at our discretion based on the percentage of work completed and expenses already incurred.

Refund Process

To request a refund, please contact us at contact@hesperahollc.com and include:

• Your full name
• Invoice or order number
• Service purchased
• Reason for the refund request

We will review your request and respond within 5 business days.

Refund Timeline

If your refund is approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: contact@hesperahollc.com

Thank you for choosing Hesperaho LLC. We value your trust and are committed to delivering professional digital marketing services and exceptional customer support.